About Speeds
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About Speeds
If quick results matter to you just as much as they do to us, here's some reading you'll find valuable.
Recognising the critical importance of network and internet speed to you, we've compiled everything you need to know about speed:
Several factors can influence the speed of internet access at your location, including the quality of the connection in your area and within your premises, the condition of in-premises wiring and equipment, network congestion, and the specific connection technology available at your address. These factors collectively contribute to the variability in internet speeds experienced by users and will be elaborated on further below.
With the help of your location, we facilitate the integration of your premises with the NEX Telecom nbn™ network through various connection technologies, each offering distinct theoretical maximum speeds and multiple speed tiers. Refer to the table below for a breakdown of the different nbn™ connection types based on technology.
| Connection technology | Description |
|---|---|
| Fibre to the Premises (FTTP)B | Optical Fibre runs directly to your premises from the internet and NEX Telecom's network. |
| Hybrid Fibre Coaxial (HFC) | The Optical Fibre is connected from NEX Telecom's network and internet to a node in your street or nearby street,. From there, the node carries an existing ‘pay TV’ or coaxial cable to your premises. |
| Fibre to the Node (FTTN) | The Optical Fibre is connected from NEX Telecom's network and internet to a node in your or nearby street. Copper wires (usually the existing phone line) are employed from the node to your premises. |
| Fibre to the Curb (FTTC) | The Optical Fibre of Copper (usually the existing phone line) connects the wires from NEX Telecom's network and internet to a pit in the pathway next to your yard. |
| Fibre to the Building (FTTB) | From NEX Telecom's network and internet to a node in your building's communication equipment room, the Optical Fibre of Copper cable is connected. This type of connection is usually used in apartments or similar kinds of premises. |
| Fixed Wireless | The signal is received from a wireless tower to a fixed antenna on your roof. Fixed wireless connection is commonly used in large premises. |
| Satellite | The signal is received from the satellite to a satellite dish installed on your premises. |
The Typical Evening Speed, observed between 7 pm and 11 pm, is an average experienced by a representative group of users but isn't guaranteed; past performance doesn't ensure future speed. Your actual speed is influenced by factors like line condition, data source location, hardware, network demand, local traffic, and WiFi performance. See the table below for NEX Telecom nbn™ network's current typical evening speeds.
| Title | Speed Tier configured on nbn25 | Speed Tier configured on nbn50 | Speed Tier configured on nbn100 |
|---|---|---|---|
| Speed Label | Standard Evening Speed | Standard Plus Evening Speed | Premium Evening Speed |
| Typical Evening Speed (7pm – 11pm) |
24Mbps | 48Mbps | 95Mbps |
| Typical Off-peak Speed (outside 7pm – 11pm) |
24Mbps | 49Mbps | 96Mbps |
| Ideal for | -3 people online
Up to 4 devices |
3-6 people online
Up to 6 devices on WiFi Streaming HD video Gaming online Browsing & online shopping Using social media and email Downloading large files |
96Mbps |
NEX Telecom's network functions like a freeway, with your chosen speed tier determining the maximum download speed for your data. During off-peak times, data travels at this maximum speed, but during peak hours, congestion can slow it down. Moreover, the actual speed your data travels on your access line may be lower than the designated speed tier limit.
There are features specific to your location's access line that affects your internet speeds. They are:
- Quality and layout of in-premises cabling.
- Internal and external electrical interference.
- Weather conditions.
- Co-existence period.
- Quality and Length of the copper line from the premises to the node.
FTTN or FTTB Technology
- Internal and external electrical interference.
- Quality and layout of cabling within the premises.
- Quality of coaxial cable.
- Fixed Wireless technology
- Extreme Weather conditions like scorching heat and heavy rain.
- Signal strength, obstruction of the antenna’s line of sight to the tower.
HFC Technologyy
Installing and testing your FTTN/B/C service allows for a quick assessment of your access line's maximum speed. If your access line speed is limited, opting for a higher network speed tier may not yield benefits, including during the Co-existence period. NBN Co assesses your access line speed upon activation and advises on moving to a lower speed tier if necessary; any overpaid speed tier charges will be refunded upon downgrade within three months of activation, ensuring you receive appropriate credit.
When your partial copper network employed nbn™ FTTN/B/C service co-exists with other copper line using services, it is known as Co-existence. Additionally, it functions from your local exchange to your premises. Other co-existing services include:
- ADSL, ADSL2, ADSL2+
- SHDSL
- ISDN
- Any other Copper ULL based service other than VDSL
- The period from the date you are first able to acquire an nbn™ FTTN/B/C service to the date when all legacy services (listed above) are disconnected from your local exchange is the Co-existence period.
- Your nbn™ FTTN/B/C service may adversely affect the performance of the current legacy services during the Co-existence period as follows:
- 1. Downstream power back-off applied by nbn™.
- 2. Cross talk
- 3. Manage interactions between the performance of your nbn™ FTTN/B/C service and Co-existing services.
FTTN or FTTB Technology
During the Co-existence period, if speeds surpass 12Mbps down and 1Mbps up, Nex Telecom prioritises delivering the highest speed achievable, despite external factors. To optimise speed and support for nbn™ FTTN/B/C services, it's recommended to utilise the modem provided by Nex Telecom, ensuring optimal performance on your copper line.
During peak periods, broadband speeds on the Nex Telecom network may slow down due to increased user activity. The speed you experience during these times reflects the network's capacity rather than your selected speed tier. Nex Telecom utilises management tools to prioritise data types and mitigate congestion impacts, recommending prioritisation of VoIP and video streaming over other activities during peak times. Additionally, slow internet speeds can result from congestion at the content source's servers, especially if they are in distant regions or have limited capacity.
Different facets within your premises affect your internet speeds. They are:
- Internal wiring and configuration: Your nbn™ speed within your premises can be damaged due to disintegration, poor connections, or inappropriate configuration of copper lines.
- Equipment: Your routers, modem, and devices' quality and efficiency affect your internet speed, specifically at higher internet speed.
- WiFi interference: Your modem's location with radio and other electrical devices in or near your home hinders your internet connection.
- Malware and viruses.
- Usage: the number of users and devices available online simultaneously.
